Return & Cancellation Policy
On the off chance you’re not in love with your HERSE pieces, we offer the option to return the item back to us, within 30 days of your delivery date. Please note, these options will differ based on your shipping country and are provided below:
Thailand
Customers purchasing through our Thai Website are able to return for store credit and exchange it within 30 days of delivery for free. We do not provide refunds for change of mind or change of size returns.
International (United States, Canada, UK, Europe & Rest of World)
International Customers are able to return for store credit and exchange within 30 days of delivery. Customers will be charged a subsidised fee of $25USD to cover shipping and handling.
Return requirements
Please ensure the item is in its original condition with all tags attached and no signs of obvious wear
In order for your item(s) to be accepted upon return it must meet the following criteria:
- must be unworn, unwashed and in the original packaging with tags attached.
- must be free of perfume, body odour, deodorant or washing powder.
- must be free of make-up, tan marks, glitter and pet hair.
Please note; Returns that do not meet the above requirements will be sent back to you and fees will be recovered.
FINAL SALE:
We cannot accept return sale items.
Please note; All customers required to email us at contact@herse.store for all return request.
Cancellation Policy
Thank you for shopping at HERSE. We understand that sometimes situations change and orders need to be canceled. Please read our cancellation policy below to understand the guidelines and procedures.
1. Order Cancellation
Customers may request to cancel their order within 12 hours of placing it. To initiate an order cancellation, please contact our customer support team at Contact@herse.store . Orders cannot be canceled after they have been processed and shipped.
2. Exceptional Circumstances
In certain cases, we understand that unexpected situations may arise. If you believe your order cancellation falls under exceptional circumstances, please contact us as soon as possible to discuss your situation.
3. Changes to Orders
If you wish to modify your order (e.g., change items, quantity, shipping address) after it has been placed, please contact our customer support team at Contact@herse.store We will do our best to accommodate your request if the order has not yet been processed.
4. Contact Us
If you have any questions or concerns regarding our cancellation policy or need assistance with canceling an order, please reach out to our customer support team at Contact@herse.store